Bitvavo vs Relai Comparison

In our overall rating Relai leads with 4.2 out of 5 points, ahead of Bitvavo with 3.3. On disclosed fees Bitvavo is cheaper: 0.25 % instead of 1 % trading fee, which means € 2.50 instead of € 10.00 per €1,000 purchase. If you care most about usability, features, stability, and support, Relai has the better sub-scores.

Bitvavo
Bitvavo
3.3of 5
Go to Bitvavo
vs
Relai
Relai
Winner
4.2of 5
Go to Relai
0.25 %Fees1 %
€ 2.50Minimum cost per €1,000€ 10.00
428Cryptos1
iDEAL | Wero, Bancontact, SEPA Instant Transfer, SEPA Transfer, credit card, PayPal, Apple Pay, Google PayPayment MethodsInstant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay
MiCA license via Netherlands AFMRegulationMiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF

Cost comparison

The basis is a Bitcoin purchase worth €1,000, calculated from the disclosed trading fee. A price markup in the spread is not included, because most providers do not publish it.

BitvavoRelai
€ 2.50Minimum cost per €1,000€ 10.00
0.25 %Fees1 %
€ 1.30Wallet transfer€ 0 (Bitcoin network fee only, variable)
YesCost transparencyYes
€ 5Minimum Amount€ 50
iDEAL | Wero, Bancontact, SEPA Instant Transfer, SEPA Transfer, credit card, PayPal, Apple Pay, Google PayPayment MethodsInstant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay

On disclosed fees you pay €7.50 less at Bitvavo per €1,000 purchase.

Bitvavo

Bitvavo charges maker and taker fees that fall with your trading volume over the last 30 days. SEPA deposits and crypto deposits are free, and all 427 coins trade directly against the euro.

TransactionCost at Bitvavo
Crypto against euro, entry tier0.15% maker, 0.25% taker
Trading from EUR 100,000 volume in 30 days0.10% maker, 0.20% taker, falling further to 0.00% and 0.02% from EUR 100 million
Trading on USDC markets0.05% maker and taker
Stablecoin pairs such as USDC/EUR0.10% maker and taker, EURC/EUR 0.00% maker and 0.01% taker
Deposit via SEPA, iDEAL or Bancontactfree
Deposit via credit card, Apple Pay, Google Pay or PayPal1%
Deposit via EPS transfer1.75%, up to EUR 1,000
EUR withdrawal via SEPAfree
Crypto depositfree
Crypto withdrawalfixed fee per coin, e.g. 0.000018 BTC (about EUR 1.25) or 0.00035 ETH (about EUR 0.71)
Margin tradingborrowing fee 0.0023% per hour, liquidation fee 2%
Recovery of crypto deposited incorrectlyEUR 50 administration fee

How to save: Trading as a maker, i.e. placing a limit order on the order book, costs EUR 1.50 instead of EUR 2.50 as a taker on EUR 1,000. Deposit via SEPA instead of by card, which saves EUR 10 on EUR 1,000. Bundle crypto withdrawals, since the fee applies per withdrawal. We compare other exchanges with maker and taker fees in our crypto exchange comparison.

As of 1 November 2026 according to the Bitvavo fee page (accessed from Germany, deposit fees may differ by country) and the Bitvavo API (coin count, withdrawal fees; euro values at the 1 November 2026 rate).

Bitvavo bonus and referral programme

Bitvavo runs a referral programme: if you open your account through an existing customer's personal link, you both receive a benefit whose type and amount Bitvavo sets per campaign. The conditions are part of Bitvavo's user agreement (version of 15 July 2025). As of 24 October 2026.

Relai

Not enough reviews available.

Pros & Cons

Bitvavo
Bitvavo
Pros
  • MiCA licence from the AFM since 26 June 2025, valid across the EU
  • All 427 coins tradable directly against the euro, no detour via a stablecoin
  • Trading from 0.15% maker and 0.25% taker, falling to 0.00% and 0.02% with volume
  • Free SEPA deposits and free euro withdrawals
  • Account guarantee of up to €100,000 for unauthorised account access
  • Savings plan, staking and leverage of up to ten times on 20 coins
Cons
  • Credit card, Apple Pay, Google Pay and PayPal cost 1% each
  • Staking and lending currently outside MiCA supervision, according to Bitvavo
  • Euro balances held as e-tokens, without a statutory deposit guarantee
  • Crypto withdrawals carry a fixed fee per coin, 0.000018 BTC for Bitcoin
Bitvavo Reviews
Relai
Relai
Pros
  • Self-custody wallet directly in the app, Bitcoin is held in your own wallet
  • Savings plan for weekly or monthly Bitcoin purchases; the first monthly auto-invest plan up to €100 is fee-free
  • Wallet transfer to your own and external wallets (incl. hardware wallets) possible
  • MiCA authorisation from France’s AMF for Relai EU SASU since 23 October 2025, with an EU passport for all 27 member states; in Switzerland a member of the self-regulatory organisation VQF
  • Deposits via SEPA bank transfer (including instant transfer), credit card, Apple Pay and Google Pay
Cons
  • Only Bitcoin tradable, altcoin selection occasionally criticized by users
  • Fee of 1 % per purchase, 0.9 % with an invite code; credit card, Apple Pay and Google Pay cost an extra 3.0 %
  • Minimum amount of 50 € is room for improvement compared with other providers
  • Setup of external wallet transfers, according to users, is room for improvement
Relai Reviews

Score Comparison

3.2Usability4.3
3.1Features4.3
3.5Fees4.2
3.0Stability3.8
3.1Support4.1

User Experiences

AI Analysis
4.5
App Store
4.6
4.2
Google Play
4.2
4.2
Trustpilot
4.0
Bitvavo
Bitvavo

Users generally report mostly positive experiences with Bitvavo, especially regarding usability and costs. In the reviews, the clear app and low fees are often praised, while support and technical reliability are also mentioned more critically.

Relai
Relai

According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.

Provider details (fees, licences, pros and cons) editorially reviewed: November 2026. This analysis is based on 606 user reviews from Apple App Store, Trustpilot, and Google Play Store evaluated with AI. The total number of reviews on the respective platforms may be higher; the platform ratings shown (star ratings) refer to all reviews available there. The reviews presented reflect user experiences and do not represent the site operator’s own assessment. All information is provided without guarantee. Status: April 2026. This comparison does not constitute investment advice.

Features

BitvavoRelai
availableSavings planavailable
availableStakingnot available
availableWallet transferavailable
availableCost transparencynot specified
available2FA securitynot specified
availableAnti-phishing codenot specified
availableSEPA instant transfernot specified
availableCredit cardavailable
availableMobile app (iOS/Android)available
availableWeb platformnot available
not specifiedSelf-custody walletavailable
not specifiedVASP license (Switzerland)available
not specifiedHardware wallet supportavailable
Bitvavo
BitvavoHighlights
  • MiCA licence from the AFM, valid in 30 EEA countries
  • 427 coins, all directly against the euro
  • Trading from 0.15% maker and 0.25% taker
  • Account guarantee of up to €100,000 and cold-wallet custody
  • Free SEPA deposits
Relai
RelaiHighlights
  • Bitcoin-only approach with self-custody directly in the app
  • Savings plan with automatic transfer to your own wallet or hardware wallet
  • Swiss company with a MiCA authorisation from France’s AMF for EU customers
  • Relai Private from 100,000 CHF/EUR and Relai Business for companies

The five areas head to head

AI Analysis

Fees & Costs

Bitvavo
Bitvavo

Users particularly highlight Bitvavo's low and affordable fees. According to reviews, the costs are often mentioned positively. Critical remarks about fees play only a minor role in the available user opinions.

Relai
Relai

When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.

Usability & User Experience

Bitvavo
Bitvavo

Users particularly praise Bitvavo for its clear design and intuitive app. According to reviews, the platform is often described as easy to use, which makes getting started especially simple. In some cases, users also report errors when launching the app or problems while using it.

Relai
Relai

Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.

Features & Offering

Bitvavo
Bitvavo

When it comes to features and the offering, users especially want a profit/loss display in percentages, portfolio analysis, and information on the average purchase price or buy-in at Bitvavo. A larger selection of coins and a dollar view are also occasionally requested in the reviews.

Relai
Relai

In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.

Stability & Security

Bitvavo
Bitvavo

When it comes to stability and reliability, users report connection issues, technical problems, and an app that occasionally crashes according to reviews. Errors on startup are also mentioned, which is why some users view this area critically.

Relai
Relai

Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.

Customer Support

Bitvavo
Bitvavo

Experiences with support are mixed according to reviews. Some users report fast support, while other feedback describes customer service as less easy to reach or notes that replies can take some time. Overall, users perceive support differently.

Relai
Relai

According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.

Details

BitvavoRelai
Bitvavo B.V.CompanyRelai AG (CH) / Relai EU SASU (EU)
—Headquarters&
2018Founded2020
MiCA license via Netherlands AFMRegulationMiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF
€ 5Minimum Amount€ 50
Photo IDKYCID card or passport (with MRZ), NFC chip scan, selfie

Verdict

In our overall rating Relai leads with 4.2 against 3.3 for Bitvavo.

On disclosed fees you pay €7.50 less at Bitvavo per €1,000 purchase.

For most investors Relai is therefore the better choice.

BitvavoOur Opinion

In short: Bitvavo is one of the cheapest crypto exchanges for investors who trade in euros: 427 coins, all directly against the euro, trading from 0.15% as a maker and 0.25% as a taker, free SEPA deposits. The exchange holds a MiCA licence from the Dutch regulator AFM and serves customers across the EU, including Germany. A savings plan, staking and leveraged trading of up to ten times complement spot trading.

Is Bitvavo safe and licensed in the EU?

Yes, Bitvavo may serve customers across the EU. Bitvavo B.V., based in Amsterdam, has been authorised as a crypto-asset service provider under Article 63 MiCA since 26 June 2025, licensed by the Dutch Authority for the Financial Markets (AFM). Through the EU passport the licence covers 30 EEA countries, including Germany, France and Spain (ESMA register, file of 30 October 2026). It covers custody, operating the trading platform and transfers of crypto assets. Customers resident in Germany have their own country annex to the user agreement (version of 15 July 2025). In early 2024 Bitvavo temporarily stopped onboarding new customers from Germany; today the exchange lists Germany among its supported countries.

Custody and account guarantee: Bitvavo keeps most crypto assets offline in cold wallets with two custody providers, which according to the exchange are insured for up to $755 million; larger transfers require approval by several people. If a third party gains unauthorised access to your account and withdraws crypto, Bitvavo's account guarantee refunds up to €100,000 per incident, once per user. Transfers you send to scammers yourself are not covered (Bitvavo security page).

Euro balances, staking and lending: Bitvavo holds euros on your account as e-tokens in a separate e-token wallet. According to the user agreement it is not a deposit or investment account, and no statutory deposit guarantee applies. Staking and lending currently fall outside MiCA supervision, as Bitvavo states; lending is provided by the sister company Bitvavo Custody B.V.

What you can do yourself: turn on two-factor authentication, an anti-phishing code and a withdrawal address whitelist, keep larger amounts on your own hardware wallet and watch delisting dates. Bitvavo removes individual coins from trading, most recently Across Protocol on 27 October 2026, with Portal To Bitcoin (PTB) to follow on 6 November 2026.

Who is Bitvavo for?

Bitvavo suits investors in the EU who want to trade cheaply against the euro, deposit by SEPA and pick from a large range of coins without a detour via stablecoins; a savings plan and staking are included. If you want crypto, stocks and ETFs in one app, look at Bitpanda; for order-book trading with professional tools, Kraken Pro. An alternative with a listed parent company is Coinbase. All licensed providers are listed in our comparison of regulated crypto exchanges.

RelaiOur Opinion

Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets, including hardware wallets, are possible. Customers in the EU are served by Relai EU SASU, which has held a MiCA authorisation from the French financial markets authority AMF since 23 October 2025 and, according to the ESMA register, may operate in all 27 member states via the EU passport; in Switzerland, Relai AG is a member of the self-regulatory organisation VQF. Relai is therefore considered to be on solid regulatory footing.

The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. The fee is 1 % per purchase, or 0.9 % with an invite code; the first monthly auto-invest plan up to €100 remains fee-free. Paying by credit card, Apple Pay or Google Pay adds 3.0 %.

Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins, something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with a regulated provider.

Frequently asked questions: Bitvavo or Relai?