Corrections Policy

We work carefully, and we still make mistakes. What matters is how we deal with them: we correct visibly, promptly and without covering our tracks.

Principle

A published error is corrected as soon as it is known to us and verified. We do not quietly delete a faulty article, and we do not alter it beyond recognition.

Three levels

1. Language correction — typos, grammar, formatting. Fixed without a note, because the meaning does not change.
2. Factual correction — a wrong figure, name, date or outdated term. Corrected in the article and flagged at the end with a correction note, the date and a description of the change. The dateModified field is updated.
3. Substantial correction — the core statement of an article was wrong or misleading. The note then appears at the top of the article. If the error concerns a rating in a comparison, the score is adjusted in all language editions at once.

Updates are not corrections

Where we add new developments to an article without anything having been wrong, we mark it as an update with a date. Prices, fees and terms carry an as-of date in any case.

How to report an error

Through our contact form. Helpful: the URL, the passage concerned and — if available — supporting evidence. We confirm receipt and come back to you with the outcome, usually within five working days. Even where we do not follow a report, we explain why.

Right of reply and legal matters

Please address requests from affected parties to the postal address in our legal notice. We review every submission.