Kraken vs Relai Comparison
| 0.99 % | Fees | 1 % |
| € 9.90 | Minimum cost per €1,000 | € 10.00 |
| 629 | Cryptos | 1 |
| SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card | Payment Methods | Instant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay |
| EU: MiCA USA: CFTC UK: FCA | Regulation | MiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF |
Cost comparison
The basis is a Bitcoin purchase worth €1,000, calculated from the disclosed trading fee. A price markup in the spread is not included, because most providers do not publish it.
| € 9.90 | Minimum cost per €1,000 | € 10.00 |
| 0.99 % | Fees | 1 % |
| € 1.49 | Wallet transfer | € 0 (Bitcoin network fee only, variable) |
| Limited | Cost transparency | Yes |
| € 1 | Minimum Amount | € 50 |
| SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card | Payment Methods | Instant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay |
On disclosed fees there is nothing between the two providers.
Pros & Cons
- 629 cryptocurrencies tradable, 516 of them directly against the euro (measured on 3 September 2026 via Kraken's public API)
- MiCA authorisation in the EEA through Payward Europe Solutions Limited, Ireland, supervised by the Central Bank of Ireland
- Savings plan and staking are offered
- On the market since 2011, one of the oldest crypto exchanges
- Kraken Pro at 0.40 % maker and 0.80 % taker is far cheaper than the simple buy route
- The simple buy route costs 1 % for instant and recurring trades, 1.5 % for custom orders
- The cheaper Pro rates require getting to grips with an order book interface
- Since 9 July 2026 volume tiers apply across products; the tier follows the highest of three values
- Kraken itself gives no consistent coin count, its own pages range from 200+ to 600+
- Self-custody wallet directly in the app – Bitcoin is held in your own wallet
- Savings plan available for weekly or monthly Bitcoin purchases
- Wallet transfer to your own and external wallets (incl. hardware wallets) possible
- VASP license in Switzerland and MiCAR application submitted
- Deposits via SEPA bank transfer and credit card
- Only Bitcoin tradable – altcoin selection occasionally criticized by users
- Minimum amount of 50 € is room for improvement compared with other providers
- Setup of external wallet transfers, according to users, is room for improvement
Score Comparison
User Experiences
AI AnalysisAccording to the analyzed user reviews, Kraken is often described as simple and easy to understand, especially with regard to the app and basic usability. At the same time, users mainly report criticism of support-related topics and costs, so the overall picture from a user perspective is mixed.
According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.
This analysis is based on 1184 user reviews evaluated by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher — the platform ratings (star ratings) shown refer to all reviews available there. The reviews shown reflect users’ experiences and do not represent the site operator’s own assessment. All information without guarantee. Status: March 2026. This comparison does not constitute investment advice.
Features
| ✓ | Savings plan | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Cost transparency | ✓ |
| ✓ | 2FA security | ✓ |
| ✓ | Account lock | ✓ |
| ✓ | SEPA instant bank transfer | ✓ |
| ✓ | PayPal | ✓ |
| ✓ | Credit card | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Self-custody wallet | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | VASP license (Switzerland) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Hardware wallet support | ✓ |
- On the market since 2011 with a significant market presence
- Comprehensive security protocols incl. 2FA and account lock
- 380+ cryptocurrencies tradable
- Savings plan and staking on one platform
- Bitcoin-only approach with self-custody directly in the app
- Savings plan with automatic transfer to your own wallet or hardware wallet
- Swiss company with VASP license and MiCAR application
- Relai Private from 100.000 CHF/EUR and Relai Business for companies
The five areas head to head
AI AnalysisFees & Costs
The reviews present a mixed picture when it comes to fees and costs: on the one hand, low fees are mentioned positively several times; on the other hand, users criticize high fees. According to user reviews, the perception of costs is therefore not consistent.
When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.
Usability & User Experience
Users particularly appreciate Kraken’s intuitive app and clear design, which are repeatedly described in reviews as easy to use. According to the reviews, getting started is quick for many users, and overall navigation is also mentioned positively. Some users report that the app does not open immediately, which makes usability appear limited from the perspective of individual reviews.
Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.
Features & Offering
In the analyzed user reviews, there are only a few recurring statements about features and the offering, which is why this area mainly reveals individual requests. Among other things, users want a candlestick chart, a prediction market, an auto-sell function, a 72-hour timer, and a widget for the app. In addition, some users would like more support for beginners and a calendar. Overall, the feedback mainly shows additional feature requests.
In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.
Stability & Security
Regarding stability and reliability, the analyzed user data mainly contains individual critical feedback. Some users report that the app cannot be opened immediately or that withdrawals are perceived as delayed. Overall, however, the available data is not sufficient, according to the reviews, to derive a clearly reliable user picture for this area.
Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.
Customer Support
When it comes to support, users comparatively often report longer waiting times or no response at all. According to the reviews, missing help and slow reactions are repeatedly criticized, making this area clearly viewed critically from a user perspective. Individual feedback also suggests that issues are not always resolved promptly.
According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.
Details
| Payward Europe Solutions Limited | Company | Relai AG (CH) / Relai EU SASU (EU) |
| — | Headquarters | & |
| 2011 | Founded | 2020 |
| EU: MiCA USA: CFTC UK: FCA | Regulation | MiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF |
| € 1 | Minimum Amount | € 50 |
| Photo ID | KYC | ID card or passport (with MRZ), NFC chip scan, selfie |
Verdict
Both providers are practically level in our overall rating (4.2 to 4.2).
On disclosed fees there is nothing between the two providers.
Kraken is considered one of the oldest and most established crypto exchanges and has been active in the market since 2011. With over 380 tradable cryptocurrencies as well as savings plan and staking features, the platform is appreciated by long-term investors. The extensive security protocols, including 2FA and account lock, are rated positively.
The trading fees of 0.99% and total costs of €9.90 per trade are in the middle range compared with cheaper providers. The lack of EU regulation or a BaFin license is occasionally criticized. Cost transparency is regarded as limited, which some users see as room for improvement.
Kraken is considered particularly suitable for investors who value a long-established platform with a wide coin selection and want to use savings plans and staking — even without EU regulation.
Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets — including hardware wallets — are possible. With a VASP license in Switzerland and an ongoing MiCAR license application, Relai is considered to be on solid regulatory footing.
The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. Fees of 0.9 % are in the mid-range of the brokers compared.
Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins — something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with Swiss regulation.