| 0.99 % | Fees | 0.9 % |
| € 9.90 | Cost for €1,000 | € 9.00 |
| 380+ | Cryptos | 1 |
| SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card | Payment Methods | SEPA Transfer, Credit Card |
| - | Regulation | Virtual Asset Service Provider in Switzerland and MiCAR license applied for |
According to the analyzed user reviews, Kraken is often described as simple and easy to understand, especially with regard to the app and basic usability. At the same time, users mainly report criticism of support-related topics and costs, so the overall picture from a user perspective is mixed.
According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.
This analysis is based on 733 user reviews evaluated by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher — the platform ratings (star ratings) shown refer to all reviews available there. The reviews shown reflect users’ experiences and do not represent the site operator’s own assessment. All information without guarantee. Status: March 2026. This comparison does not constitute investment advice.
| ✓ | Savings plan | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Cost transparency | ✓ |
| ✓ | 2FA security | ✓ |
| ✓ | Account lock | ✓ |
| ✓ | SEPA instant bank transfer | ✓ |
| ✓ | PayPal | ✓ |
| ✓ | Credit card | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Self-custody wallet | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | VASP license (Switzerland) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Hardware wallet support | ✓ |
| Payward Inc. | Company | Relai AG |
| 2011 | Founded | 2020 |
| - | Regulation | Virtual Asset Service Provider in Switzerland and MiCAR license applied for |
| € 1 | Minimum Amount | € 50 |
| Photo ID | KYC | VideoIdent |