Bitpanda vs Smartbroker+ Comparison
| 0.99 % | Fees | 0.9 % |
| € 9.90 | Cost for €1,000 | € 9.00 |
| 650+ | Cryptos | 25 |
| SEPA Instant Transfer, SEPA Transfer, Credit Card, PayPal | Payment Methods | SEPA Transfer |
| MiCA authorisations in Austria (FMA), Germany (BaFin) and Malta | Regulation | Crypto custodian Tangany GmbH has a BaFin license |
Cost comparison
The basis is a Bitcoin purchase worth €1,000, including all fees and spreads.
| € 9.90 | Cost for €1,000 | € 9.00 |
| 0.99 % | Fees | 0.9 % |
| € 2.91 | Wallet transfer | – |
| Yes | Cost transparency | Limited |
| € 1 | Minimum Amount | € 0.01 |
| SEPA Instant Transfer, SEPA Transfer, Credit Card, PayPal | Payment Methods | SEPA Transfer |
On a €1,000 purchase you pay €0.90 less at Smartbroker+.
Pros & Cons
- Over 650 cryptocurrencies available
- BaFin license for custody and proprietary trading available
- Savings plans and staking are offered
- Stocks, ETFs, and precious metals also tradable on one platform
- Wide range of payment methods: SEPA, SEPA instant transfer, credit card, and PayPal
- Minimum investment possible from 1 €
- Trading fees of 0.99 % are room for improvement compared with some competitors
- Total costs of 9.90 € per trade occasionally criticized
- Security features beyond 2FA (TOTP) are room for improvement
- 25 cryptocurrencies tradable alongside stocks, ETFs, and derivatives
- Savings plans available for crypto and securities
- Crypto custodian Tangany GmbH with BaFin license
- Minimum investment possible from just 0.01 €
- App available for iOS, Android, and web use
- Wallet transfer to personal wallets not possible – occasionally criticized by users
- Staking features currently not available – room for improvement
- Deposits only via SEPA transfer – additional payment methods have room for improvement
- Waiting time after registration until first trade is occasionally criticized
Score Comparison
User Experiences
AI AnalysisAccording to reviews, Bitpanda is frequently praised for its clear design and intuitive app. Users also report that the platform is perceived as easy to use. In reviews of the costs, it repeatedly stands out that they are described as high or too expensive. Support also receives frequent praise from many users for quick replies and prompt help, while occasionally there is also critical feedback about response times.
According to reviews, Smartbroker+ is generally often described as clear and easy to understand. Users particularly appreciate the simple app experience as well as low fees and conditions, while support-related topics and individual technical points are perceived by some users as having room for improvement.
This analysis is based on 1930 user reviews evaluated by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher — the displayed platform ratings (star ratings) refer to all reviews available there. The ratings shown reflect users’ experiences and do not represent the website operator’s own assessment. All information without guarantee. As of March 2026. This comparison does not constitute investment advice.
Features
| ✓ | Savings plan | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Cost transparency | ✓ |
| ✓ | 2FA security | ✓ |
| ✓ | SEPA instant transfer | ✓ |
| ✓ | Credit card | ✓ |
| ✓ | PayPal | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | BaFin-regulated custodian | ✓ |
| ✓ | Stocks & ETFs | ✓ |
| ✓ | SEPA transfer | ✓ |
- One of the few EU-based exchanges with a BaFin license
- Multi-asset platform: crypto, stocks, ETFs, and precious metals in one place
- Savings plans available from a 1 € minimum amount
- Investment in fractional shares possible
- Neobroker with stocks, ETFs, derivatives, and crypto on one platform
- BaFin-licensed crypto custodian Tangany GmbH
- Savings plans from 0.01 € for accessible investing
- Trading fees of 0.9 % for crypto
The five areas head to head
AI AnalysisFees & Costs
According to reviews, users often express criticism regarding fees and costs. The fees are repeatedly described as high or too expensive. Overall, users tend to perceive the cost area rather negatively in the reviews.
According to reviews, Smartbroker+ fees are often viewed positively. Users particularly appreciate the low fees and conditions, which are generally perceived as inexpensive. Overall, the pricing data gives a largely positive impression.
Usability & User Experience
Users especially appreciate Bitpanda’s clear interface and intuitive app. According to reviews, the platform is often described as easy to use, which is highlighted particularly positively when getting started. However, some users occasionally report that the app does not always work smoothly.
Users particularly appreciate the clear and intuitive operation of the Smartbroker+ app. According to reviews, the application is often perceived as easy to use, which makes getting started easier. However, some users also report that the interface can be confusing, so this area is described in individual cases as having room for improvement.
Features & Offering
Users would like an iPad app, a chart widget, the display of the average price, as well as limit buys. In addition, some users suggest a larger coin selection. An Apple Watch widget and a widget for favorites are also occasionally requested.
Some users would like additional convenience features such as direct debit for savings plans, instant or real-time transfers, and notes for the watchlist. According to reviews, the newsletter is also occasionally perceived as rather limited.
Stability & Security
According to user reports, there is occasional criticism of Bitpanda’s app functionality. Some users report that the app does not always work or crashes in individual cases. In addition, some users describe experiences with a blocked account.
Regarding stability and reliability, users occasionally report technical issues or longer loading times. Overall, the available reviews in this area do not point to a clearly positive or negative picture.
Customer Support
Support is frequently praised by users for quick help, prompt replies, and competent feedback. According to reviews, many users report positive service experiences, especially regarding response speed. However, it is occasionally criticized that inquiries are not answered or that support does not respond as expected.
When it comes to support, users in the reviews report mixed experiences comparatively often. In some cases, poor customer service, unanswered email requests, or a lack of support are mentioned, which is why this area is considered to have room for improvement from the users' perspective.
Details
| Bitpanda GmbH | Company | Smartbroker AG |
| 2014 | Founded | 2019 |
| MiCA authorisations in Austria (FMA), Germany (BaFin) and Malta | Regulation | Crypto custodian Tangany GmbH has a BaFin license |
| € 1 | Minimum Amount | € 0.01 |
| eID, Photo ID | KYC | eID, Video-ID, PostIdent |
Verdict
Both providers are practically level in our overall rating (4.3 to 4.4).
On a €1,000 purchase you pay €0.90 less at Smartbroker+.
Bitpanda is considered one of the most established crypto platforms in the German-speaking region. With over 650 tradable cryptocurrencies, a BaFin license for custody and proprietary trading, as well as access to stocks, ETFs, and precious metals, the platform is valued by many users as a versatile all-in-one solution. The option to invest from just 1 € and set up savings plans is rated especially positively by beginners.
The fee structure, with 0.99 % trading fees and total costs of 9.90 € per trade, is room for improvement compared with cheaper providers. Nevertheless, the transparent cost overview and the variety of payment methods — including SEPA, credit card, and PayPal — are seen as an advantage. The security features beyond 2FA are considered in need of improvement.
Overall, Bitpanda is especially regarded as suitable for investors who want to invest not only in cryptocurrencies but also in other asset classes, while placing value on a regulated, EU-based platform with a BaFin license.
Smartbroker+ is perceived in the DACH region as a multi-asset broker that combines cryptocurrencies with stocks, ETFs, and derivatives on one platform. With 25 tradable cryptocurrencies and custody via the BaFin-licensed Tangany GmbH, the provider is considered to be on solid regulatory footing. Trading fees of 0.9 % for crypto are in the mid-range among German neobrokers.
The option to set up savings plans from as little as 0.01 € is appreciated, as it enables an especially accessible entry point. The platform is available via app and web and is aimed at investors who want to manage different asset classes centrally. For users who already invest in stocks and ETFs and want to add crypto as an additional component, Smartbroker+ is seen as a practical solution.
Wallet transfers to personal wallets are currently not possible, and staking features are not offered — both are occasionally criticized by users. The limited deposit methods, restricted to SEPA transfers, and the waiting time after registration are also considered to have room for improvement. Smartbroker+ is therefore particularly suitable for securities investors in the DACH region looking for a German broker with BaFin-regulated crypto custody and a broad product range.