Relai vs XTB Comparison
In our overall rating XTB leads with 4.5 out of 5 points, ahead of Relai with 4.2. If you care most about fees, Relai has the better sub-score, while XTB leads on stability. XTB has been on the market longer, founded in 2002, while Relai followed in 2020.
| 1 % | Fees | 0% commission on crypto Contracts for Difference; costs apply through spreads and swap fees. |
| € 10.00 | Minimum cost per €1,000 | Not comparable (spread-based) |
| 1 | Cryptos | 30+ crypto Contracts for Difference |
| Instant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay | Payment Methods | SEPA/bank transfer (free), credit/debit card, PayPal (0.85% fee); card fees vary by country |
| MiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF | Regulation | Regulated by the KNF (Poland), CySEC (Cyprus), FCA (UK) and others; locally supervised through its EU branches |


Cost comparison
The basis is a Bitcoin purchase worth €1,000, calculated from the disclosed trading fee. A price markup in the spread is not included, because most providers do not publish it.
| € 10.00 | Minimum cost per €1,000 | Not comparable (spread-based) |
| 1 % | Fees | 0% commission on crypto Contracts for Difference; costs apply through spreads and swap fees. |
| € 0 (Bitcoin network fee only, variable) | Wallet transfer | - |
| Yes | Cost transparency | Variable spreads |
| € 50 | Minimum Amount | 0 € (no minimum deposit) |
| Instant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay | Payment Methods | SEPA/bank transfer (free), credit/debit card, PayPal (0.85% fee); card fees vary by country |
Pros & Cons

- Self-custody wallet directly in the app, Bitcoin is held in your own wallet
- Savings plan for weekly or monthly Bitcoin purchases; the first monthly auto-invest plan up to €100 is fee-free
- Wallet transfer to your own and external wallets (incl. hardware wallets) possible
- MiCA authorisation from France’s AMF for Relai EU SASU since 23 October 2025, with an EU passport for all 27 member states; in Switzerland a member of the self-regulatory organisation VQF
- Deposits via SEPA bank transfer (including instant transfer), credit card, Apple Pay and Google Pay
- Only Bitcoin tradable, altcoin selection occasionally criticized by users
- Fee of 1 % per purchase, 0.9 % with an invite code; credit card, Apple Pay and Google Pay cost an extra 3.0 %
- Minimum amount of 50 € is room for improvement compared with other providers
- Setup of external wallet transfers, according to users, is room for improvement

- Broad multi-asset offering: more than 40 crypto Contracts for Differences plus more than 12,800 instruments across stocks, ETFs, forex, commodities and indices
- Long and short crypto positions with leverage up to 1:2, plus stop-loss and take-profit
- 0% commission on real stocks and ETFs up to €100,000 in monthly trading volume
- Established, publicly listed broker with 20+ years of history and multi-regulator oversight
- Locally regulated European branches with support in the local language, plus extensive educational resources
- Crypto is offered only as Contracts for Differences: no option to buy and hold real coins, so XTB suits traders seeking price exposure rather than investors wanting to own and withdraw crypto
- Because positions are Contracts for Differences, transferring crypto to a personal wallet isn't possible (expected for this product type, but a limitation if self-custody is your goal)
- 77% of retail investor accounts lose money when trading CFDs with XTB Limited (EU); at XTB UK the figure is 74%
Score Comparison
User Experiences
AI Analysis
According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.

According to the analyzed user reviews, the overall picture of XTB is mixed. Users particularly appreciate the clear, easy-to-understand interface; however, in terms of support, fees, and technical reliability, users occasionally report critical experiences.
Provider details (fees, licences, pros and cons) editorially reviewed: November 2026. This analysis is based on 796 user reviews analyzed by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher, the displayed platform ratings (star ratings) refer to all reviews available there. The reviews shown reflect users’ experiences and do not represent the website operator’s own assessment. All information without guarantee. As of: March 2026. This comparison does not constitute investment advice.
Features
| available | Savings plan | available |
| not available | Staking | not available |
| available | Wallet transfer | not available |
| available | Self-custody wallet | not specified |
| available | Credit card payment | not specified |
| available | VASP license (Switzerland) | not specified |
| not available | Web platform | not specified |
| available | Mobile app (iOS/Android) | not specified |
| available | Hardware wallet support | not specified |
| not specified | Card | available |
| not specified | Futures trading | not available |
| not specified | Copy trading | not available |
| not specified | Tax export | available |
| not specified | Demo mode | available |
| not specified | Education area | available |

- Bitcoin-only approach with self-custody directly in the app
- Savings plan with automatic transfer to your own wallet or hardware wallet
- Swiss company with a MiCA authorisation from France’s AMF for EU customers
- Relai Private from 100,000 CHF/EUR and Relai Business for companies

- More than 20 years on the market and over 2.9 million customers
- Interest on uninvested balances in different currencies
- XTB Card and payment account as additional features for private customers
- New: more than 180 options on US stocks and ETFs
The five areas head to head
AI AnalysisFees & Costs

When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.

When it comes to fees, the user picture is rather critical: according to reviews, the fee structure is occasionally perceived as high, while some users rate the value for money positively.
Usability & User Experience

Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.

Users mostly describe the app as clear, well structured, and easy to use. Verification is perceived by some users as quick, which makes getting started easier. In some cases, the registration process is described as confusing.
Features & Offering

In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.

From the users’ perspective, there is above all a wish for expanded features: more indicators, a risk-reward ratio, and more flexibility when moving charts and setting take-profit/stop-loss. Some users also want partial closing of positions, a clearer presentation, and continuous trading around the clock.
Stability & Security

Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.

Regarding stability and reliability, users repeatedly mention technical weaknesses of the app in their reviews. App stability is occasionally described as room for improvement, for example in the display of charts and indicators. Some users also mention a chart display that is sometimes unclear.
Customer Support

According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.

In terms of support, users repeatedly describe accessibility as room for improvement; in some cases, missing responses are mentioned. The payout process is also criticized in individual reports. Overall, customer service is rated rather cautiously according to user reviews.
Details
| Relai AG (CH) / Relai EU SASU (EU) | Company | XTB S.A. |
| & | Headquarters | — |
| 2020 | Founded | 2002 |
| MiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF | Regulation | Regulated by the KNF (Poland), CySEC (Cyprus), FCA (UK) and others; locally supervised through its EU branches |
| € 50 | Minimum Amount | 0 € (no minimum deposit) |
| ID card or passport (with MRZ), NFC chip scan, selfie | KYC | Photo ID, fully digital verification |
Verdict
In our overall rating XTB leads with 4.5 against 4.2 for Relai.
For most investors XTB is therefore the better choice.
Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets, including hardware wallets, are possible. Customers in the EU are served by Relai EU SASU, which has held a MiCA authorisation from the French financial markets authority AMF since 23 October 2025 and, according to the ESMA register, may operate in all 27 member states via the EU passport; in Switzerland, Relai AG is a member of the self-regulatory organisation VQF. Relai is therefore considered to be on solid regulatory footing.
The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. The fee is 1 % per purchase, or 0.9 % with an invite code; the first monthly auto-invest plan up to €100 remains fee-free. Paying by credit card, Apple Pay or Google Pay adds 3.0 %.
Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins, something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with a regulated provider.
XTB stands out as an established, publicly listed multi-asset broker with more than 20 years of market experience and over 2.9 million clients. Its main strengths are a clear, easy-to-use interface and an unusually broad offering of more than 12,800 instruments, including more than 40 crypto Contracts for Differences alongside real stocks, ETFs, forex and commodities. The 0% commission on stocks and ETFs up to €100,000 in monthly volume, the XTB card and payment account, locally regulated European branches with support in the local language, and the depth of educational material all add to its appeal.
The key thing to understand is how XTB offers crypto: as Contract for Differences rather than as actual coins. That's a deliberate product design, not a defect: Contracts for Differences let you go long or short with leverage and built-in risk controls. But it does mean you never own the underlying crypto and can't move it to a personal wallet. For real crypto assets, the Cypriot entity XTB Limited has held a MiCA authorisation from CySEC since December 2025; XTB S.A., which serves clients in Germany, France and Spain among others, still offers crypto as Contracts for Differences. If your goal is self-custody or long-term holding of real coins, a dedicated crypto platform fits better; if you want regulated, flexible price exposure within a single multi-asset account, XTB's approach is a sensible match. Some users also note room for improvement in support responsiveness and app stability.
Overall, XTB is best suited to investors who want a regulated, broadly positioned broker with locally supervised European branches, strong stock and ETF conditions, and integrated crypto Contracts for Differences trading, and who value a simple, clear and intuitive interface over direct crypto ownership.
**Contracts for Differences are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with the EU entity XTB Limited, and 74% with XTB UK. You should consider whether you understand how Contracts for Differences work and whether you can afford to take the high risk of losing your money.
