Kraken Pro vs Relai Comparison
| 0.4 % | Fees | 0.9 % |
| € 4.10 | Cost for €1,000 | € 9.00 |
| 380+ | Cryptos | 1 |
| SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card | Payment Methods | SEPA Transfer, Instant SEPA (EU), Credit Card, Apple Pay, Google Pay |
| - EU: MiCA - USA: CFTC - UK: FCA | Regulation | Virtual Asset Service Provider (VASP) in Switzerland and MiCAR license applied for |
Cost comparison
The basis is a Bitcoin purchase worth €1,000, including all fees and spreads.
| € 4.10 | Cost for €1,000 | € 9.00 |
| 0.4 % | Fees | 0.9 % |
| € 1.49 | Wallet transfer | Network fees (Mempool fees set by the user) |
| Yes | Cost transparency | Yes |
| € 5 | Minimum Amount | € 50 |
| SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card | Payment Methods | SEPA Transfer, Instant SEPA (EU), Credit Card, Apple Pay, Google Pay |
On a €1,000 purchase you pay €4.90 less at Kraken Pro.
Pros & Cons
- Volume-based maker/taker fees from 0.25% / 0.40%
- Pro order types: stop-loss, take-profit, trailing stop, iceberg, OCO
- Margin trading up to 5x (selected pairs up to 10x)
- Full-featured API: REST and WebSocket v2 incl. Level 3 order book
- Shared account with standard Kraken -- no transfer required
- Active in the market since 2011 with unchanged security record
- Learning curve compared to the standard interface has room for improvement
- Margin availability regionally restricted within the EEA
- Futures run on a separate derivatives platform with own onboarding
- Lowest fee tiers only reachable from high 30-day volume onward
- Self-custody wallet directly in the app – Bitcoin is held in your own wallet
- Savings plan available for weekly or monthly Bitcoin purchases
- Wallet transfer to your own and external wallets (incl. hardware wallets) possible
- VASP license in Switzerland and MiCAR application submitted
- Deposits via SEPA bank transfer and credit card
- Only Bitcoin tradable – altcoin selection occasionally criticized by users
- Minimum amount of 50 € is room for improvement compared with other providers
- Setup of external wallet transfers, according to users, is room for improvement
User Experiences
AI AnalysisNo separate analysis -- based on Kraken.
According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.
This analysis is based on 796 user reviews analyzed by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher — the displayed platform ratings (star ratings) refer to all reviews available there. The reviews shown reflect users’ experiences and do not represent the website operator’s own assessment. All information without guarantee. As of: March 2026. This comparison does not constitute investment advice.
Features
| ✓ | Maker/Taker Model | ✓ |
| ✓ | Margin Trading | ✓ |
| ✓ | Futures/Derivatives | ✓ |
| ✓ | Order Types | ✓ |
| ✓ | API | ✓ |
| ✓ | Charts | ✓ |
| ✓ | Mobile App (Pro Mode) | ✓ |
| ✓ | Asset Selection | ✓ |
| ✓ | 2FA Security | ✓ |
| ✓ | Cold Storage | ✓ |
| ✓ | Savings plan | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Self-custody wallet | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | VASP license (Switzerland) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Hardware wallet support | ✓ |
- Volume-based fee model from 0.25% maker / 0.40% taker
- Pro order types including iceberg and OCO bracket
- Margin trading with up to 5x leverage across 150+ markets
- API access for REST and WebSocket v2
- Bitcoin-only approach with self-custody directly in the app
- Savings plan with automatic transfer to your own wallet or hardware wallet
- Swiss company with VASP license and MiCAR application
- Relai Private from 100.000 CHF/EUR and Relai Business for companies
The five areas head to head
AI AnalysisFees & Costs
No separate analysis -- based on Kraken.
When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.
Usability & User Experience
No separate analysis -- based on Kraken.
Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.
Features & Offering
No separate analysis -- based on Kraken.
In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.
Stability & Security
No separate analysis -- based on Kraken.
Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.
Customer Support
No separate analysis -- based on Kraken.
According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.
Details
| Payward Inc. | Company | Relai AG (CH) / Relai EU SASU (EU) |
| — | Headquarters | & |
| 2011 | Founded | 2020 |
| - EU: MiCA - USA: CFTC - UK: FCA | Regulation | Virtual Asset Service Provider (VASP) in Switzerland and MiCAR license applied for |
| € 5 | Minimum Amount | € 50 |
| Photo ID, VideoIdent | KYC | Photo ID, NFC passport verification |
Verdict
In our overall rating Kraken Pro leads with 4.4 against 4.2 for Relai.
On a €1,000 purchase you pay €4.90 less at Kraken Pro.
For most investors Kraken Pro is therefore the better choice.
Kraken Pro is the separate trading interface from Kraken (pro.kraken.com and Pro mode in the mobile app) and is aimed at active traders. Unlike the standard platform with flat 0.99% fees, the volume-based maker/taker model applies here, starting at 0.25% maker and 0.40% taker, decreasing as 30-day volume rises. Account, verification, and asset balances are shared between both interfaces.
The order set covers market, limit, stop-loss, take-profit, trailing stop, iceberg orders, and bracket/OCO combinations. Margin trading is offered with up to 5x leverage depending on the pair, with selected assets reaching 10x. The availability of margin and derivatives is tied to MiFID II requirements in some EEA countries and is handled via Payward Europe Digital Solutions. Charts, order book, and API access (REST and WebSocket v2) are described in user reviews as sufficient for active strategies; the learning curve compared to the standard interface is occasionally criticized.
Kraken Pro is considered particularly suitable for active traders who value pro order types, lower volume-based fees, and margin features. Those primarily looking for savings plans or simple spot investing will find a more fitting setup on the standard interface. This comparison does not constitute investment advice.
Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets — including hardware wallets — are possible. With a VASP license in Switzerland and an ongoing MiCAR license application, Relai is considered to be on solid regulatory footing.
The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. Fees of 0.9 % are in the mid-range of the brokers compared.
Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins — something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with Swiss regulation.