justTrade vs Kraken Comparison
| 0.125 % | Fees | 0.99 % |
| € 1.25 | Minimum cost per €1,000 | € 9.90 |
| 74 | Cryptos | 629 |
| SEPA Transfer | Payment Methods | SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card |
| The justTRADE service is provided by Sutor Bank, which has a BaFin license for deposit and financial commission business. | Regulation | EU: MiCA USA: CFTC UK: FCA |
Cost comparison
The basis is a Bitcoin purchase worth €1,000, calculated from the disclosed trading fee. A price markup in the spread is not included, because most providers do not publish it.
| € 1.25 | Minimum cost per €1,000 | € 9.90 |
| 0.125 % | Fees | 0.99 % |
| – | Wallet transfer | € 1.49 |
| Yes | Cost transparency | Limited |
| € 50 | Minimum Amount | € 1 |
| SEPA Transfer | Payment Methods | SEPA Instant Transfer, SEPA Transfer, PayPal, Credit Card |
On disclosed fees you pay €8.65 less at justTrade per €1,000 purchase.
Pros & Cons
- 0.125 % order commission on the order volume, as stated in the price and services list dated 8 June 2026
- 74 crypto assets and 94 crypto ETPs tradable, 43 of them eligible for savings plans
- Minimum order volume of €25, fractional purchases possible
- Staking offered on crypto ETPs
- Savings plans for crypto and securities available
- Service handled through the BaFin-licensed Sutor Bank
- Stocks and ETFs tradable as well
- On top of the 0.125 % commission comes the trading venue's spread, so the total cost is not expressed in a single figure
- Transfers to your own wallets are not possible, occasionally criticised by users
- SMS-based two-factor authentication; stronger options would be welcome
- Minimum order volume of €25 per purchase
- 629 cryptocurrencies tradable, 516 of them directly against the euro (measured on 3 September 2026 via Kraken's public API)
- MiCA authorisation in the EEA through Payward Europe Solutions Limited, Ireland, supervised by the Central Bank of Ireland
- Savings plan and staking are offered
- On the market since 2011, one of the oldest crypto exchanges
- Kraken Pro at 0.40 % maker and 0.80 % taker is far cheaper than the simple buy route
- The simple buy route costs 1 % for instant and recurring trades, 1.5 % for custom orders
- The cheaper Pro rates require getting to grips with an order book interface
- Since 9 July 2026 volume tiers apply across products; the tier follows the highest of three values
- Kraken itself gives no consistent coin count, its own pages range from 200+ to 600+
Score Comparison
User Experiences
AI AnalysisAccording to 220 analyzed user reviews, justTRADE is especially appreciated for its clear app layout, easy operation, and fast processes. At the same time, users occasionally report technical friction around app display, login, and stability, so based on user data the overall experience is mixed with a positive tendency.
According to the analyzed user reviews, Kraken is often described as simple and easy to understand, especially with regard to the app and basic usability. At the same time, users mainly report criticism of support-related topics and costs, so the overall picture from a user perspective is mixed.
This analysis is based on 220 user reviews evaluated by AI from Trustpilot, Google Play Store. The total number of reviews on the respective platforms may be higher — the platform ratings (star ratings) shown refer to all reviews available there. The reviews presented reflect users’ experiences and do not constitute an independent assessment by the website operator. All information without guarantee. As of: March 2026. This comparison does not constitute investment advice.
Features
| ✓ | Savings plan | ✓ |
| ✓ | Staking (via ETPs) | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | BaFin regulation (Sutor Bank) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Stocks & ETFs | ✓ |
| ✓ | SEPA transfer | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Cost transparency | ✓ |
| ✓ | 2FA security | ✓ |
| ✓ | Account lock | ✓ |
| ✓ | SEPA instant bank transfer | ✓ |
| ✓ | PayPal | ✓ |
| ✓ | Credit card | ✓ |
- 0.125 % order commission plus the trading venue’s spread: inexpensive, but not free
- Trading secured via the BaFin-licensed Sutor Bank
- Neobroker with stocks, ETFs, and crypto on one platform
- Blockpit discount (20 %) for crypto tax reports
- On the market since 2011 with a significant market presence
- Comprehensive security protocols incl. 2FA and account lock
- 380+ cryptocurrencies tradable
- Savings plan and staking on one platform
The five areas head to head
AI AnalysisFees & Costs
When it comes to fees and costs, the overall sentiment in the reviews is rather positive. Users occasionally describe justTRADE as inexpensive and highlight the pricing level positively in their feedback. However, concrete cost information should always be considered in comparison with the fees stated by the provider.
The reviews present a mixed picture when it comes to fees and costs: on the one hand, low fees are mentioned positively several times; on the other hand, users criticize high fees. According to user reviews, the perception of costs is therefore not consistent.
Usability & User Experience
Users particularly appreciate the clear design and uncomplicated use of the justTRADE app. According to reviews, the interface is often described as clearly structured and easy to understand. In some cases, usability on larger devices is seen as room for improvement, and users would like to see features such as a tablet mode, dark mode, and more sorting options.
Users particularly appreciate Kraken’s intuitive app and clear design, which are repeatedly described in reviews as easy to use. According to the reviews, getting started is quick for many users, and overall navigation is also mentioned positively. Some users report that the app does not open immediately, which makes usability appear limited from the perspective of individual reviews.
Features & Offering
According to the user data, only a limited number of specific comments are available on features and the offering. It is occasionally mentioned that order functions are room for improvement from the user perspective, and users would like more stop-loss options, a longer timer, and instant deposits. Overall, the offering is commented on rather briefly in the reviews, so no consistent picture can be derived from user opinions here.
In the analyzed user reviews, there are only a few recurring statements about features and the offering, which is why this area mainly reveals individual requests. Among other things, users want a candlestick chart, a prediction market, an auto-sell function, a 72-hour timer, and a widget for the app. In addition, some users would like more support for beginners and a calendar. Overall, the feedback mainly shows additional feature requests.
Stability & Security
The user reviews do not show a completely consistent picture when it comes to stability and reliability. Users do report fast execution, but app crashes, login problems, slow charts, display errors, and difficulties with two-factor authentication are occasionally criticized. According to user data, this area therefore appears to have room for improvement in some respects.
Regarding stability and reliability, the analyzed user data mainly contains individual critical feedback. Some users report that the app cannot be opened immediately or that withdrawals are perceived as delayed. Overall, however, the available data is not sufficient, according to the reviews, to derive a clearly reliable user picture for this area.
Customer Support
Users repeatedly describe support as fast. According to reviews, inquiries sometimes receive a reply in a timely manner, which is highlighted positively in user feedback. Overall, customer service leaves a predominantly positive impression based on the analyzed responses.
When it comes to support, users comparatively often report longer waiting times or no response at all. According to the reviews, missing help and slow reactions are repeatedly criticized, making this area clearly viewed critically from a user perspective. Individual feedback also suggests that issues are not always resolved promptly.
Details
| JT Technologies GmbH | Company | Payward Europe Solutions Limited |
| 2019 | Founded | 2011 |
| The justTRADE service is provided by Sutor Bank, which has a BaFin license for deposit and financial commission business. | Regulation | EU: MiCA USA: CFTC UK: FCA |
| € 50 | Minimum Amount | € 1 |
| VideoIdent | KYC | Photo ID |
Verdict
In our overall rating Kraken leads with 4.2 against 3.0 for justTrade.
On disclosed fees you pay €8.65 less at justTrade per €1,000 purchase.
For most investors Kraken is therefore the better choice.
In the DACH region, justTrade was long perceived as a fee-free trading model. That is no longer the case: under the price and services list dated 8 June 2026, the bank charges an order commission of 0.125 % of the order volume for executing orders in crypto assets, plus the trading venue’s spread. It remains inexpensive by comparison, but it is not free. With 74 tradable cryptocurrencies as real coins, the broker offers a solid range, processed via the BaFin-licensed Sutor Bank. For cost-conscious investors who also want to trade stocks and ETFs alongside crypto, justTrade is considered one of the cheaper options.
Also appreciated is the ability to set up crypto savings plans, as well as the 20-% discount at Blockpit for crypto tax reports. The platform can be used via both app and web and is aimed at investors who prefer an uncomplicated trading environment. Staking via crypto ETPs is seen as a useful addition.
However, wallet transfers to personal wallets are not possible, which is occasionally criticized by users. The minimum deposit of 50 € and the SMS-based 2FA are also considered room for improvement. justTrade is therefore particularly suitable for price-conscious beginners and occasional investors looking for inexpensive access to crypto and securities in a regulated German environment.
Kraken is considered one of the oldest and most established crypto exchanges and has been active in the market since 2011. With over 380 tradable cryptocurrencies as well as savings plan and staking features, the platform is appreciated by long-term investors. The extensive security protocols, including 2FA and account lock, are rated positively.
The trading fees of 0.99% and total costs of €9.90 per trade are in the middle range compared with cheaper providers. The lack of EU regulation or a BaFin license is occasionally criticized. Cost transparency is regarded as limited, which some users see as room for improvement.
Kraken is considered particularly suitable for investors who value a long-established platform with a wide coin selection and want to use savings plans and staking — even without EU regulation.