21bitcoin vs Relai Comparison

In our overall rating Relai leads with 4.2 out of 5 points, ahead of 21bitcoin with 4.0. On disclosed fees Relai is cheaper: € 10.00 instead of € 12.90 per €1,000 purchase. If you care most about stability and support, 21bitcoin has the better sub-scores, and the two are level in the other areas. 21bitcoin lists 1 cryptocurrencies, Relai 1.

21bitcoin
21bitcoin
4.0of 5
Go to 21bitcoin
vs
Relai
Relai
Winner
4.2of 5
Go to Relai
1.29 to 1.49 %Fees1 %
€ 12.90Minimum cost per €1,000€ 10.00
1Cryptos1
SEPA Instant Transfer, SEPA TransferPayment MethodsInstant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay
MiCAR authorisation of FIOR Digital GmbH as a crypto-asset service provider from the Austrian FMA since 27 November 2025RegulationMiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF

Cost comparison

The basis is a Bitcoin purchase worth €1,000, calculated from the disclosed trading fee. A price markup in the spread is not included, because most providers do not publish it.

21bitcoinRelai
€ 12.90Minimum cost per €1,000€ 10.00
1.29 to 1.49 %Fees1 %
1,000 satsWallet transfer€ 0 (Bitcoin network fee only, variable)
YesCost transparencyYes
€ 10Minimum Amount€ 50
SEPA Instant Transfer, SEPA TransferPayment MethodsInstant SEPA transfer, credit and debit card (Visa, Mastercard), Apple Pay, Google Pay

On disclosed fees you pay €2.90 less at Relai per €1,000 purchase.

Pros & Cons

21bitcoin
21bitcoin
Pros
  • 0% service fee in the savings plan from day 8 onwards, with purchases hourly, daily, weekly, every two weeks or monthly
  • Instant purchases at a 1.49% service fee, 1.29% with a referral code, with no ongoing account charges
  • Euro deposits, account management and Bitcoin custody cost €0, deposits also via SEPA instant transfer
  • Limit orders at a target price and variable interest of 1.21% p.a. on the euro balance, paid in Bitcoin on request
  • Withdrawals to your own wallet at a flat fee of 0.00001 BTC, automatically once a set balance is reached if you wish
  • MiCAR authorisation from Austria’s FMA for FIOR Digital GmbH, decision of 27 November 2025; cold-wallet custody via BitGo Europe GmbH, which holds a MiCAR authorisation from BaFin
Cons
  • Bitcoin only, the lack of altcoins is criticised by some users
  • The 0% in the savings plan only applies from day 8; the first seven days cost 0.99% (0.79% with a referral code)
  • Limit orders and instant sales cost 1.49%, a euro withdrawal €1
  • Two-factor authentication needs work, according to users
  • The €10 minimum order is higher than at some competitors
21bitcoin Reviews
Relai
Relai
Pros
  • Self-custody wallet directly in the app, Bitcoin is held in your own wallet
  • Savings plan for weekly or monthly Bitcoin purchases; the first monthly auto-invest plan up to €100 is fee-free
  • Wallet transfer to your own and external wallets (incl. hardware wallets) possible
  • MiCA authorisation from France’s AMF for Relai EU SASU since 23 October 2025, with an EU passport for all 27 member states; in Switzerland a member of the self-regulatory organisation VQF
  • Deposits via SEPA bank transfer (including instant transfer), credit card, Apple Pay and Google Pay
Cons
  • Only Bitcoin tradable, altcoin selection occasionally criticized by users
  • Fee of 1 % per purchase, 0.9 % with an invite code; credit card, Apple Pay and Google Pay cost an extra 3.0 %
  • Minimum amount of 50 € is room for improvement compared with other providers
  • Setup of external wallet transfers, according to users, is room for improvement
Relai Reviews

Score Comparison

4.4Usability4.3
4.4Features4.3
4.3Fees4.2
4.4Stability3.8
4.4Support4.1

User Experiences

AI Analysis
4.8
App Store
4.6
4.9
Google Play
4.2
4.8
Trustpilot
4.0
21bitcoin
21bitcoin

User reviews paint a broadly positive picture of 21bitcoin. What owners value most is the clean, intuitive app and how easy it is to use, while individual voices see room for improvement on fees and on the feature set.

Relai
Relai

According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.

Provider details (fees, licences, pros and cons) editorially reviewed: November 2026. This analysis is based on 608 user reviews analysed by AI from the Apple App Store, Trustpilot and the Google Play Store. The total number of reviews on each platform may be higher, the platform ratings (star ratings) shown refer to all reviews available there. The ratings displayed reflect users' experiences and do not represent the site operator's own assessment. All information without guarantee. As of: March 2026. This comparison does not constitute investment advice.

Features

21bitcoinRelai
availableSavings planavailable
not availableStakingnot available
availableWallet transferavailable
availableAutomatic wallet transfernot specified
not availableCredit card paymentavailable
availableFMA regulation (Austria)not specified
not availableWeb platformnot available
availableMobile app (iOS/Android)available
availableSEPA instant transfernot specified
not specifiedSelf-custody walletavailable
not specifiedVASP license (Switzerland)available
not specifiedHardware wallet supportavailable
21bitcoin
21bitcoinHighlights
  • Automatic transfer to your own wallet above set amounts
  • FMA-regulated and based in Austria
  • Service fee of 1.49% on instant purchases, 1.29% with a referral code, 0% in the savings plan from day 8
  • Deposits via SEPA and SEPA instant transfer
  • Limit orders and 1.21% p.a. interest on the euro balance
Relai
RelaiHighlights
  • Bitcoin-only approach with self-custody directly in the app
  • Savings plan with automatic transfer to your own wallet or hardware wallet
  • Swiss company with a MiCA authorisation from France’s AMF for EU customers
  • Relai Private from 100,000 CHF/EUR and Relai Business for companies

The five areas head to head

AI Analysis

Fees & Costs

21bitcoin
21bitcoin

On fees and costs the picture is mixed. Users describe the pricing as fair, though some point to costs they consider high. A few also note that the tax side has to be organised by the user, and that the resulting tax burden feels heavy.

Relai
Relai

When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.

Usability & User Experience

21bitcoin
21bitcoin

Reviewers frequently describe the app as intuitive, uncluttered and self-explanatory, and ease of use is the single most praised aspect. A few users report problems getting into their account, but overall usability comes across positively.

Relai
Relai

Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.

Features & Offering

21bitcoin
21bitcoin

The savings plan is the feature users appreciate most. At the same time they ask for more in several places: additional coins, more savings-plan options, price notifications and a wallet inside the account. Limit orders and weekly savings plans, which some reviews ask for, are now part of the offer according to 21bitcoin.

Relai
Relai

In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.

Stability & Security

21bitcoin
21bitcoin

On stability and reliability, users mostly report trouble-free day-to-day use and describe the app as dependable. Access issues come up occasionally and are the one area some users would like to see improved.

Relai
Relai

Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.

Customer Support

21bitcoin
21bitcoin

Support is frequently described as fast, with users reporting prompt replies. Individual contact channels are occasionally seen as having room for improvement.

Relai
Relai

According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.

Details

21bitcoinRelai
FIOR Digital GmbHCompanyRelai AG (CH) / Relai EU SASU (EU)
—Headquarters&
2021Founded2020
MiCAR authorisation of FIOR Digital GmbH as a crypto-asset service provider from the Austrian FMA since 27 November 2025RegulationMiCA licence (CASP) from the French AMF since 23 Oct 2025 (no. A2025-006), passported across the EU incl. Germany, Austria and Spain. Switzerland: Relai AG is a member of the SRO VQF
€ 10Minimum Amount€ 50
Photo IDKYCID card or passport (with MRZ), NFC chip scan, selfie

Verdict

In our overall rating Relai leads with 4.2 against 4.0 for 21bitcoin.

On disclosed fees you pay €2.90 less at Relai per €1,000 purchase.

For most investors Relai is therefore the better choice.

21bitcoinOur Opinion

21bitcoin has established itself as an Austrian Bitcoin app across German-speaking Europe and deals exclusively in Bitcoin. On instant purchases the provider charges a service fee of 1.49%, or 1.29% with a referral code; limit orders and instant sales cost 1.49%, and OTC orders from €100,000 cost 0.49% to 0.99%. In the savings plan no service fee applies from day 8 onwards, while the first seven days cost 0.99%. According to 21bitcoin, euro deposits, account management and Bitcoin custody are free of charge; a euro withdrawal costs €1.

Austria’s Financial Market Authority (FMA) granted FIOR Digital GmbH authorisation as a crypto-asset service provider under Article 63 of the EU’s MiCAR regulation by decision of 27 November 2025, so a clearly identifiable European supervisor stands behind the app. Customer Bitcoin is kept separate from the company’s own holdings; the cold-wallet keys are held by BitGo Europe GmbH, which itself holds a MiCAR authorisation from BaFin.

The savings-plan approach is refreshingly uncomplicated: purchases run hourly, daily, weekly, every two weeks or monthly from the euro balance, and the flat wallet-transfer fee of 0.00001 BTC is widely seen as fair. Users single out the automatic transfer to a personal wallet above defined thresholds as a genuinely useful security feature. 21bitcoin now also offers limit orders at a target price and variable interest of 1.21% p.a. on the euro balance; the interest is granted by Volksbank Raiffeisenbank Bayern Mitte eG, and 21bitcoin converts it into Bitcoin free of charge on request.

Because Bitcoin is the only asset on offer, 21bitcoin is not aimed at investors who want a broad crypto portfolio, a limitation some users do point out. Two-factor authentication in the app and the €10 minimum order are also seen as leaving room for improvement. That makes 21bitcoin a good fit for Bitcoin-focused investors in German-speaking Europe who save regularly and care about automatic wallet transfers and Austrian regulation.

RelaiOur Opinion

Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets, including hardware wallets, are possible. Customers in the EU are served by Relai EU SASU, which has held a MiCA authorisation from the French financial markets authority AMF since 23 October 2025 and, according to the ESMA register, may operate in all 27 member states via the EU passport; in Switzerland, Relai AG is a member of the self-regulatory organisation VQF. Relai is therefore considered to be on solid regulatory footing.

The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. The fee is 1 % per purchase, or 0.9 % with an invite code; the first monthly auto-invest plan up to €100 remains fee-free. Paying by credit card, Apple Pay or Google Pay adds 3.0 %.

Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins, something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with a regulated provider.

Frequently asked questions: 21bitcoin or Relai?