eToro vs Relai Comparison
| 1% crypto fee + spread | Fees | 0.9 % |
| € 29.00 | Cost for €1,000 | € 9.00 |
| 110+ | Cryptos | 1 |
| SEPA Transfer (min. $50), Credit Card, PayPal | Payment Methods | SEPA Transfer, Instant SEPA (EU), Credit Card, Apple Pay, Google Pay |
| Crypto custodian Tangany GmbH has a BaFin license. | Regulation | Virtual Asset Service Provider (VASP) in Switzerland and MiCAR license applied for |
Cost comparison
The basis is a Bitcoin purchase worth €1,000, including all fees and spreads.
| € 29.00 | Cost for €1,000 | € 9.00 |
| 1% crypto fee + spread | Fees | 0.9 % |
| – | Wallet transfer | Network fees (Mempool fees set by the user) |
| No | Cost transparency | Yes |
| approx. € 50 | Minimum Amount | € 50 |
| SEPA Transfer (min. $50), Credit Card, PayPal | Payment Methods | SEPA Transfer, Instant SEPA (EU), Credit Card, Apple Pay, Google Pay |
On a €1,000 purchase you pay €20.00 less at Relai.
Pros & Cons
- Trade over 100 verified cryptoassets according to the website
- CopyTrader is available for automatically copying other traders
- Multi-asset offering with stocks, ETFs, indices, commodities and currencies
- Demo account and Academy with courses, webinars and tutorials available
- Crypto wallet and wallet transfer within the eToro ecosystem available
- Fee structure with additional costs depending on the product has room for improvement
- Staking and individual features are partly limited by region and have room for improvement
- Extended crypto functions and club benefits are occasionally tied to conditions
- Self-custody wallet directly in the app – Bitcoin is held in your own wallet
- Savings plan available for weekly or monthly Bitcoin purchases
- Wallet transfer to your own and external wallets (incl. hardware wallets) possible
- VASP license in Switzerland and MiCAR application submitted
- Deposits via SEPA bank transfer and credit card
- Only Bitcoin tradable – altcoin selection occasionally criticized by users
- Minimum amount of 50 € is room for improvement compared with other providers
- Setup of external wallet transfers, according to users, is room for improvement
Score Comparison
User Experiences
AI AnalysisAccording to 658 analyzed user reviews, eToro is generally often described as easy to understand and practical for everyday use. Users especially appreciate the intuitive app and the clear layout, while fees and support are more often viewed critically in the user data.
According to the analyzed user data, Relai is frequently praised by users for its intuitive and clear app. At the same time, users occasionally report hurdles with support, verification, and individual app launches, so the overall experience varies depending on the usage situation.
This analysis is based on 1156 user reviews analyzed by AI from the Apple App Store, Trustpilot, and Google Play Store. The total number of reviews on the respective platforms may be higher — the platform ratings (star ratings) shown refer to all reviews available there. The reviews presented reflect users' experiences and do not represent the website operator's own assessment. All information is provided without guarantee. As of: March 2026. This comparison does not constitute investment advice.
Features
| ✓ | Savings plan | ✓ |
| ✓ | Staking | ✓ |
| ✓ | Wallet transfer | ✓ |
| ✓ | Credit card | ✓ |
| ✓ | Futures trading | ✓ |
| ✓ | Copy trading | ✓ |
| ✓ | NFT marketplace | ✓ |
| ✓ | Tax export | ✓ |
| ✓ | Demo mode | ✓ |
| ✓ | Self-custody wallet | ✓ |
| ✓ | Credit card payment | ✓ |
| ✓ | VASP license (Switzerland) | ✓ |
| ✓ | Web platform | ✓ |
| ✓ | Mobile app (iOS/Android) | ✓ |
| ✓ | Hardware wallet support | ✓ |
- CopyTrader for mirroring other users' trading decisions
- 0% fee promotion on crypto purchases available for a limited time according to the website
- Cold storage and crypto wallet for custody and transfers within the offering
- Bitcoin-only approach with self-custody directly in the app
- Savings plan with automatic transfer to your own wallet or hardware wallet
- Swiss company with VASP license and MiCAR application
- Relai Private from 100.000 CHF/EUR and Relai Business for companies
The five areas head to head
AI AnalysisFees & Costs
According to user reviews, the fees at eToro are comparatively often viewed critically. Users report high fees and high spreads. Overall, the fee area in the user data is described as having room for improvement.
When it comes to fees and costs, the user data paints a mixed picture. Some users describe Relai as cost-effective, while others rate the fees as high. Overall, opinions on the costs differ clearly.
Usability & User Experience
Users especially appreciate eToro's intuitive app as well as the clear and very simple operation. According to reviews, getting started is usually quick even for less experienced users, because many processes are described as easy to follow. However, some users occasionally report login issues or that the app does not always start as expected, which means usability is perceived as limited in certain situations.
Users particularly appreciate Relai’s intuitive app, which in many reviews is described as clear and easy to use. According to reviews, getting started also works without much prior knowledge, which stands out positively, especially in everyday use. Occasionally, however, users report that the app does not open directly.
Features & Offering
Users particularly praise the Copy Trading feature and the many pieces of information available within the platform. According to reviews, the offering is generally seen as helpful for getting started and for finding one's way in the market. At the same time, some users would like to see more coins, additional reminder functions for SL/TP, as well as individual enhancements such as a smartwatch app or more settings for font size.
In the analyzed user reviews, some users would like dark mode, automatic orders, tax documents, or a settlement account. In addition, precautionary transfers, coins on the homepage, and more coins are mentioned. Overall, the feedback on features mainly relates to such additional requests.
Stability & Security
Regarding stability and reliability, users occasionally report problems when starting the app and login difficulties. In the analyzed user reviews, it is also mentioned that the app does not function as expected in individual cases. However, a reliable overall assessment is only possible to a limited extent based on the user data available.
Regarding stability and reliability, individual reviews report that the app does not start, cannot be opened, or crashes. Overall, this area is occasionally criticized by users.
Customer Support
The user data presents a rather critical picture of support. Users report slow support, poor experiences with customer service, or that they do not perceive sufficient support. Accordingly, customer service is more often described in reviews as having room for improvement.
According to reviews, the sentiment around support is rather critical. While competent service is mentioned occasionally, users also criticize in some cases that support is not reachable or that responses take a long time. Overall, users report mixed experiences with support.
Details
| eToro Europe Ltd. | Company | Relai AG (CH) / Relai EU SASU (EU) |
| — | Headquarters | & |
| 2007 | Founded | 2020 |
| Crypto custodian Tangany GmbH has a BaFin license. | Regulation | Virtual Asset Service Provider (VASP) in Switzerland and MiCAR license applied for |
| approx. € 50 | Minimum Amount | € 50 |
| Video-ID | KYC | Photo ID, NFC passport verification |
Verdict
Both providers are practically level in our overall rating (4.3 to 4.2).
On a €1,000 purchase you pay €20.00 less at Relai.
eToro is considered one of the best-known multi-asset platforms worldwide and is especially recognized in the DACH region for its CopyTrader feature, which can automatically replicate other users' trading strategies. With more than 100 tradeable cryptoassets, an integrated demo account and an extensive Academy, eToro is seen as an accessible platform particularly suited to beginners.
In addition to crypto, the platform also offers stocks, ETFs, indices and commodities. According to the website, crypto trading in Germany is conducted via DLT Finance, while custody is provided by the BaFin-licensed Tangany GmbH. Staking, savings plans and a dedicated crypto wallet with wallet transfers within the eToro ecosystem are also available.
The fee structure is occasionally viewed by users as having room for improvement, as additional costs may arise depending on the product and usage. Extended crypto features and club benefits are also partly tied to certain conditions. eToro is therefore especially suitable for investors who want to trade crypto in the context of a broad multi-asset offering and value social trading features.
Relai has established itself in the DACH region as one of the best-known Bitcoin-only apps and is especially appreciated by the Bitcoin community. The Swiss company follows a consistent self-custody approach: Bitcoin is held directly in the in-app wallet, and transfers to external wallets — including hardware wallets — are possible. With a VASP license in Switzerland and an ongoing MiCAR license application, Relai is considered to be on solid regulatory footing.
The savings plan functionality is particularly valued, enabling automatic Bitcoin purchases with direct transfer to your own wallet or a hardware wallet. For investors who see Bitcoin as a long-term store of value and place importance on self-custody, Relai is regarded as one of the most accessible solutions. Fees of 0.9 % are in the mid-range of the brokers compared.
Since only Bitcoin can be traded, Relai is not suitable for investors interested in altcoins — something occasionally criticized by some users. The minimum amount of 50 € and the setup of external wallet transfers are also seen as room for improvement. Relai is therefore especially suited to Bitcoin-focused investors who want to combine self-custody and automated saving with Swiss regulation.